Support Center

Welcome to Our Support Center

At Citadel Markets Pro, we are committed to providing you with exceptional support throughout your trading experience. Our dedicated support team is available to assist you with any questions, concerns, or technical issues you may encounter while using our platform.

Whether you're a new trader just getting started or an experienced professional, our comprehensive support resources and knowledgeable team are here to ensure your success. We understand that timely assistance is crucial in the fast-paced world of trading, which is why we strive to provide prompt and effective solutions to all your inquiries.

Getting Started

If you're new to Citadel Markets Pro, we recommend starting with these essential resources to help you navigate our platform effectively:

• Account Setup and Verification - Learn how to create your account, complete the KYC verification process, and set up your trading profile. Our verification process typically takes 1-3 business days and ensures the security of your account and compliance with regulatory requirements.
• Making Your First Deposit - Understand the various deposit methods available, including cryptocurrency transfers and bank deposits. We accept Bitcoin, Ethereum, USDT, and other major cryptocurrencies.
• Platform Navigation - Familiarize yourself with our intuitive trading interface, dashboard features, and account management tools. Our platform is designed to provide a seamless experience whether you're trading on desktop or mobile devices.
• Security Best Practices - Learn about two-factor authentication, secure password management, and other security measures to protect your account and funds from unauthorized access.

Account Management

Our support team can assist you with all aspects of account management:

• Profile Updates - Change your personal information, contact details, or communication preferences. Ensure your profile information is always up to date to receive important notifications and account updates.
• Password Reset - Recover access to your account if you've forgotten your password or need to reset it for security reasons.
• Account Verification Issues - Get help with document submission, verification delays, or rejected documents. Our team will guide you through the verification requirements and help resolve any issues quickly.
• Account Limits and Restrictions - Understand your account limits, trading restrictions, and how to request limit increases based on your trading history and verification level.

Trading Support

We provide comprehensive support for all your trading activities:

• Order Execution - Understanding market orders, limit orders, stop-loss orders, and other order types. Learn how to execute trades efficiently and manage your positions effectively.
• Copy Trading Assistance - Get help selecting expert traders, understanding performance metrics, managing your copy trading portfolio, and adjusting your copy trading settings.
• Stock Trading - Assistance with buying and selling stocks, understanding market data, and managing your stock portfolio.
• Trading Signals - Learn how to access, interpret, and act on our professional trading signals. Understand the signal strength indicators, entry and exit points, and risk management recommendations.
• Risk Management - Learn best practices for position sizing, portfolio diversification, and protecting your capital in volatile markets.

Deposits and Withdrawals

Our support team is here to help with all your financial transactions:

• Deposit Processing - Track your deposit status, resolve delayed deposits, verify transaction confirmations, and understand processing times for different payment methods.
• Withdrawal Requests - Submit withdrawal requests, understand withdrawal limits and fees, resolve withdrawal issues, and track the status of pending withdrawals.
• Payment Method Setup - Add or update your cryptocurrency wallet addresses, configure bank transfer details, and manage your preferred payment methods securely.
• Transaction History - Access your complete transaction history, download statements for tax purposes, and reconcile any discrepancies in your account balance.

Technical Support

Experiencing technical difficulties? Our technical support team can help:

• Platform Access Issues - Resolve login problems, browser compatibility issues, mobile app troubleshooting, and connection errors.
• Trading Platform Errors - Report and resolve order execution errors, chart display issues, data feed problems, and other platform malfunctions.
• Mobile App Support - Get help with mobile app installation, updates, performance issues, and feature navigation on iOS and Android devices.
• System Performance - Report slow loading times, freezing issues, or other performance-related concerns that affect your trading experience.

Security and Privacy

Your security is our top priority. Get support for:

• Two-Factor Authentication - Set up, manage, or recover your 2FA settings. Learn how to use authenticator apps and backup codes to secure your account.
• Suspicious Activity - Report unauthorized access attempts, suspicious transactions, or any security concerns regarding your account immediately.
• Data Privacy Requests - Request copies of your personal data, update privacy settings, or exercise your data protection rights under applicable regulations.

Support Response Times

We strive to provide timely assistance to all our users:

• Live Chat Support - Immediate to 5 minutes during business hours. Our live chat is the fastest way to get help with urgent issues.
• Email Support - Response within 24 hours for most inquiries. Complex issues may require additional time for thorough investigation and resolution.