Declaration of Consent

Last Updated: November 2024

Your Consent Matters

By creating an account, accessing our platform, or using any of Citadel Markets Pro services, you explicitly consent to the collection, processing, storage, and use of your personal information as outlined in our Privacy Policy and Terms of Service.

This Declaration of Consent explains what you are agreeing to when you use our services and how you can manage or withdraw your consent at any time.

Consent to Terms and Policies

By using our services, you acknowledge and consent to the following:

  • Terms of Service - You agree to be bound by our Terms of Service, including all rules, policies, and procedures that govern the use of our platform and trading services.
  • Privacy Policy - You consent to the collection, use, and disclosure of your personal information as described in our Privacy Policy, including data necessary for account verification and regulatory compliance.
  • Risk Acknowledgment - You acknowledge the risks associated with trading financial instruments and confirm that you understand you may lose some or all of your invested capital.

Consent to Data Processing

You expressly consent to Citadel Markets Pro processing your personal data for the purposes of providing our services, including but not limited to account management, transaction processing, identity verification, fraud prevention, and regulatory compliance.

This includes:

  • Collecting and storing your personal identification documents
  • Processing your financial information and transaction history
  • Analyzing your trading patterns for security and compliance purposes
  • Sharing your information with regulatory authorities when required by law
  • Using secure third-party service providers to facilitate our services

Consent to Communications

By providing your contact information, you consent to receive communications from Citadel Markets Pro through various channels, including email, SMS, phone calls, and in-platform notifications.

These communications may include:

  • Transactional Communications - Account notifications, trade confirmations, security alerts, and other service-related messages necessary for platform operation.
  • Marketing Communications - Promotional offers, new features, market analysis, and educational content. You can opt out of marketing communications at any time through your account settings.
  • Regulatory Communications - Updates to our terms, policies, or other legal notices required by law or regulation.

Electronic Signatures and Records

You consent to the use of electronic signatures, contracts, orders, and other records, and to electronic delivery of notices, policies, and records of transactions initiated or completed through our platform.

You agree that electronic signatures have the same legal effect as handwritten signatures and that clicking "I Agree," "Submit," or similar buttons constitutes your electronic signature and agreement to be bound by the terms presented.

Consent to Cookies and Tracking

You consent to our use of cookies and similar tracking technologies to enhance your experience, analyze platform usage, and deliver personalized content and advertisements.

We use both essential cookies necessary for platform functionality and optional cookies for analytics and marketing purposes. You can manage your cookie preferences through your browser settings or our cookie consent manager.

Consent to Identity Verification

In compliance with anti-money laundering (AML) and know your customer (KYC) regulations, you consent to providing identity verification documents and authorize Citadel Markets Pro to verify your identity through third-party verification services.

This may include background checks, credit checks, and verification of your identity documents with government databases and other authoritative sources. You understand that failure to complete identity verification may result in restrictions or termination of your account.

Consent to Recording

You consent to the recording and monitoring of your communications with Citadel Markets Pro, including telephone conversations, video calls, live chat sessions, and electronic communications. These recordings may be used for quality assurance, training, dispute resolution, and regulatory compliance purposes.

Withdrawal of Consent

You have the right to withdraw your consent at any time. However, please note that:

  • Withdrawal of certain consents may affect our ability to provide services to you
  • Some data processing activities are required by law and cannot be opted out of while maintaining an active account
  • Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal

To withdraw your consent or manage your preferences, please contact our support team or access your account settings. For marketing communications, you can unsubscribe using the link provided in each email.

Consent for Minors

Our services are not intended for individuals under the age of 18. By using our services, you confirm that you are of legal age to enter into binding contracts and that you have not falsified your age. If we discover that a minor has provided personal information, we will take steps to delete such information and terminate the account.

Updates to This Declaration

We may update this Declaration of Consent from time to time to reflect changes in our practices or legal requirements. Any material changes will be communicated to you via email or through a prominent notice on our platform. Your continued use of our services after such notification constitutes your consent to the updated terms.

Questions About Your Consent?

If you have questions about this Declaration of Consent, wish to withdraw your consent, or need to update your preferences, please contact our support team or data protection officer through the livechat below.

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